это надо выделить в отдельную запись для потомков
BG: if you bought tickets for the 19th it includes the ticket for the 20th folks. hope that was clear!
I: oh =) lol... I bough both tickets.
BG: Irina - Don't worry, come and chat to either me(nick) or Justine on the 19th with your receipts and we'll give you a refund.
I: oh my... it's ok. it's no problem for me =) don't worry, thank you )
BG: You sure? that's an extra £7.50 you could spend on booze!!
I: it's forcible argument XD